Privacy Policy

SBC Accounting and Tax LLC (d/b/a Outscore)


Introduction

This Privacy Policy describes how SBC Accounting and Tax LLC, doing business as Outscore ("Outscore," "we," "our," or "us"), collects, uses, discloses, and protects your personal information in connection with the accounting, tax, payroll, and advisory services we provide ("Services") and through our website located at www.outscore.com (the "Site").

This Privacy Policy applies to all clients, prospective clients, and visitors to our Site. It is intended to complement — not replace — the Outscore Terms and Conditions to Services ("T&C"), which govern the engagement between Outscore and its clients. In the event of any conflict between this Privacy Policy and the T&C, the T&C shall control with respect to the delivery of Services.

By engaging our Services, using our Site, or providing us with your personal information, you acknowledge and agree to the practices described in this Privacy Policy.


Information We Collect

We may collect the following categories of personal information depending on the nature of our relationship with you:


From Clients and Prospective Clients

  • Identification Information: Name, address, phone number, email address, date of birth, Social Security number (SSN), Employer Identification Number (EIN), and driver's license or government-issued ID.


  • Financial and Tax Information: Bank account details, income records, tax returns, W-2s, 1099s, investment statements, payroll records, business financial statements, accounts payable/receivable records, and other accounting and tax documentation.


  • Business Information: Entity type, industry, number of employees, revenue data, ownership structure, and other information relevant to providing our Services.


  • Engagement Information: Communications between you and our team, notes, work product, and records related to the delivery of Services.


From Website Visitors

  • Contact Information: Name, email address, phone number, and company name submitted through forms on the Site, including our Business Assessment tool.


  • Technical Information: IP address, browser type, device type, operating system, pages visited, time spent on the Site, and referring URLs.


  • Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to improve your experience on our Site. See Section 9 for details.


From Third-Party Sources

  • Practice Management Platform: We use Financial Cents as our practice management software. Information you submit through our Client Portal is processed through this platform. Financial Cents maintains its own privacy policy, available at <https://financial-cents.com/privacy>.


  • Accounting and Payroll Software: We use third-party software platforms (such as QuickBooks and ADP) to deliver our Services. Information necessary to perform accounting, bookkeeping, and payroll services may be processed through these platforms.


  • Public Records and Taxing Authorities: We may receive information from the IRS, Florida Department of Revenue, and other government agencies in connection with tax preparation and compliance services.



How We Use Your Information

We use your personal information for the following purposes:

  • Delivering Services: To provide accounting, tax preparation, payroll, bookkeeping, advisory, and related professional services as described in your engagement letter and our T&C.


  • Client Communication: To communicate with you regarding your engagement, including scheduling, document requests, deliverables, and updates on regulatory changes that may affect you.


  • Compliance and Legal Obligations: To comply with applicable federal, state, and local laws, including tax filing requirements, anti-money laundering regulations, and professional licensing obligations.


  • Business Operations: To manage our practice, including billing, collections, quality assurance, internal training, and professional development.


  • Website and Assessment Tool: To operate our Site, deliver personalized assessment results, and respond to inquiries submitted through the Site.


  • Marketing Communications: To send newsletters, educational content, and information about our Services. You may opt out of marketing communications at any time (see Section 8).


  • SMS/Text Messaging: To send appointment reminders, account notifications, and customer support messages where you have opted in to receive them (see Section 8A).


  • Improvement of Services: To analyze how our Site and Services are used in order to improve our offerings and client experience.


We do not sell your personal information to third parties for their marketing purposes.


How We Share Your Information

We may share your personal information in the following circumstances:


Service Providers and Technology Partners

We use third-party service providers to assist in delivering our Services. These providers may include, but are not limited to:

  • Practice management platforms (e.g., Financial Cents)


  • Accounting software (e.g., QuickBooks)


  • Payroll processors (e.g., ADP)


  • Cloud storage and document management providers


  • Email and communication platforms


  • AI-powered analytical tools used to enhance our expert analysis


As stated in our T&C, we maintain confidentiality agreements with all service providers and take reasonable precautions to ensure they have appropriate procedures in place to protect your information. In the event we are unable to secure an appropriate confidentiality agreement with a provider, we will seek your consent before sharing your information with that provider. To the extent that any disclosure of tax return information to these providers is subject to IRC §7216, we will obtain your consent as required (see Section 11).


Subcontractors

As described in our T&C, we may use third-party service providers in the preparation of tax returns and delivery of other Services. These individuals are personally known to us and have signed contractual agreements to maintain confidentiality.


Legal and Regulatory Disclosures

We may disclose your personal information when required or permitted by law, including:

  • In response to a subpoena, court order, or other legal process


  • To comply with IRS, Florida Department of Revenue, or other regulatory requirements


  • To respond to a government audit or investigation


  • To protect our legal rights or defend against claims


  • To prevent fraud, security threats, or illegal activity


Business Transfers

In connection with a merger, acquisition, or sale of substantially all of our assets, certain client information may be disclosed or transferred to the acquiring entity, subject to the following:

  • Limited Client List Information: During due diligence, we may disclose limited client information — including names, addresses, email addresses, phone numbers, entity type, and tax return form number — to a prospective purchaser under a written confidentiality and non-disclosure agreement, as permitted by Treasury Regulation §301.7216-2(n).


  • Tax Return Information: The transfer of your complete tax return information (including Social Security numbers, income and expense data, and copies of tax returns) to a successor firm requires your prior written consent in accordance with Internal Revenue Code §7216 and Treasury Regulation §301.7216-3, unless otherwise permitted by law. We will notify you of any such transaction and seek your consent before transferring your tax return information.


  • Non-Tax Engagement Records: For accounting, bookkeeping, payroll, and advisory services not subject to IRC §7216, your information may be transferred to the acquiring entity as provided in the Assignment section of our Terms and Conditions to Services. We will provide notice of any such transaction as required by the T&C.


  • Successor Obligations: Any acquiring entity will be required to assume the privacy and confidentiality obligations described in this Privacy Policy and our Terms and Conditions to Services.


With Your Authorization

We may share your information with third parties when you have provided explicit authorization, such as when directing us to communicate with your attorney, banker, financial advisor, or other professional.


Mobile and SMS Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors, aggregators, and providers necessary to deliver the text message service.

Consumer data collected for SMS registration will not be transferred to any external organizations under any circumstances, even with your consent, except as required by law.



Confidentiality

Our confidentiality obligations are set forth in detail in our T&C. The key principles include:

  • All client data and information is treated as Confidential Information.


  • Confidentiality obligations survive indefinitely upon termination of Services.


  • We maintain internal policies, procedures, and safeguards to protect your information.


  • Third-party service providers are bound by confidentiality agreements.


  • We take reasonable measures to secure confidential information in email transmissions, including password protection of tax returns and other sensitive documents.


For the complete terms governing confidentiality, please refer to the Confidentiality section of our Terms and Conditions to Services.



How We Protect Your Information

We maintain physical, electronic, and procedural safeguards consistent with professional and legal standards to protect your personal and financial information. These measures include:

  • Access Controls: Access to client information is restricted to authorized personnel who require it to perform their duties.


  • Encryption: Sensitive data is encrypted in transit and at rest where technically feasible.


  • Secure Platforms: We use professional-grade, cloud-based platforms that maintain their own security certifications and protocols.


  • Password Protection: Tax returns and sensitive documents transmitted via email are password protected.


  • Employee Training: Our team is trained on data privacy and security best practices.


As noted in our T&C, no system of electronic communication or storage is completely secure. We cannot guarantee against unauthorized access or interception once data has been transmitted or stored. However, we are committed to employing reasonable measures consistent with industry standards to protect your information.


Data Retention

Consistent with our T&C, our data retention practices are as follows:

  • Tax Returns and Engagement Documentation: We retain these records for a period of seven (7) years from the date of completion of Services.


  • Original Client Records: We do not keep original client records. These are returned to you upon completion of Services.


  • Client Responsibility: As stated in our T&C, you are responsible for retaining and maintaining all your financial and non-financial information, data, and records in your possession.


  • Post-Retention Disposal: Upon expiration of the seven (7)-year retention period, we will securely destroy our records related to the Services.


  • Early Termination: If the engagement is terminated prior to completion, we will return any original documents provided by you. Our retention of work product and engagement files will follow the same seven (7)-year policy.


If you wish to request deletion of your information prior to the expiration of the retention period, please contact us using the information in Section 13. Please note that we may be required to retain certain information to comply with legal, regulatory, or professional obligations.


Your Choices and Rights


Marketing Communications

You may opt out of receiving marketing communications (newsletters, educational content, promotional emails) at any time by:

  • Clicking the "unsubscribe" link in any marketing email


  • Contacting us directly using the information in Section 13


Please note that opting out of marketing communications does not affect service-related communications necessary for the delivery of your engagement (e.g., document requests, tax filing updates, regulatory alerts).


Access and Correction

You may request access to the personal information we hold about you and request corrections to any inaccurate or incomplete information by contacting us directly.


Data Deletion

You may request deletion of your personal information, subject to our legal and professional obligations to retain certain records (see Section 7). We will respond to deletion requests within a reasonable timeframe and inform you if any information must be retained.


Client Portal

Your use of our Client Portal is subject to a separate client portal agreement. You may manage your preferences and access your documents through the portal. If you wish to close your portal account, please contact us.


Florida Residents

If you are a Florida resident, you may have additional rights under applicable state law. Please contact us for more information.



Section 8A — SMS/Text Messaging Communications


SMS Terms

By opting in, you agree to receive SMS messages from Outscore related to appointment reminders, account notifications, and customer support.

  • Message frequency varies.

  • Message and data rates may apply.


How to Opt Out

You may opt out of SMS marketing/messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. For help, reply HELP or contact us directly using the information in Section 13.


Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors, aggregators, and providers necessary to deliver the text message service. Consumer data collected for SMS registration will not be transferred to any external organizations under any circumstances, even with your consent, except as required by law.


Cookies and Similar Technologies

Our Site uses cookies and similar technologies to:

  • Enable core Site functionality


  • Analyze Site traffic and usage patterns


  • Improve your browsing experience


  • Deliver relevant content, including assessment results


We may use third-party analytics services (such as Google Analytics) to help us understand how visitors use our Site. These services may collect information about your visits to our Site, including pages viewed, time spent, and referring URLs.

Your Choices: Most web browsers allow you to control cookies through your browser settings. You may choose to block or delete cookies; however, doing so may affect the functionality of certain features on our Site.

We do not currently respond to "Do Not Track" signals.


Accountant–Client Privilege

As described in our T&C, Internal Revenue Code §7525 provides a limited confidentiality privilege for certain taxpayer communications with federally authorized tax practitioners. This privilege is limited in scope and does not apply in all circumstances. Asserting the privilege is the client's responsibility. For more information, please refer to the Accountant–Client Privilege section of our T&C.


Disclosure and Use of Tax Return Information (IRC §7216)

Federal law imposes specific restrictions on how tax return preparers may disclose or use your tax return information. Internal Revenue Code §7216 prohibits tax return preparers from disclosing or using tax return information for purposes other than tax return preparation, except as authorized by the taxpayer or permitted by IRS regulations.


How This Applies to You:

  • We will not disclose your tax return information to any third party for purposes unrelated to your tax return preparation without first obtaining your written consent, unless the disclosure is specifically permitted under Treasury Regulation §301.7216-2.


  • Permitted disclosures without consent include disclosures within our firm for return preparation, disclosures required by law or court order, and disclosures of limited client list information for solicitation of tax return preparation services or in connection with the sale of our practice.


  • Disclosures to third-party service providers for non-return-preparation purposes and transfers of tax return information to a successor firm require your prior written consent under Treasury Regulation §301.7216-3.


  • We request the necessary consent as part of your engagement letter or through a separate consent form provided to you at the start of or during your engagement.


Your Rights:

  • You have the right to decline consent. Declining will not affect the quality of tax return preparation services we provide, but may limit our ability to deliver certain integrated accounting, payroll, or advisory services.


  • You may revoke any consent at any time by providing written notice to us. Revocation will not affect disclosures made before we receive your notice.


For the complete terms governing the disclosure and use of your tax return information, please refer to the Disclosure and Use of Tax Return Information (IRC §7216) section of our Terms and Conditions to Services.


Children's Privacy

Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.


Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, our data handling practices, or our SMS communications, please contact us:


SBC Accounting and Tax LLC (d/b/a Outscore)

Email: accounting@outscore.com

Phone: (561) 781-7820

Address: 1805 Palm Beach Trace Drive, Royal Palm Beach, FL 33411


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Changes are effective immediately upon posting to our Site. The date of the most recent revision is indicated at the top of this document. We encourage you to review this Privacy Policy periodically.


Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its principles of conflicts of law. Any legal action arising from or related to this Privacy Policy shall be brought exclusively in the courts located in Palm Beach County, Florida, consistent with the Governing Law provisions of our Terms and Conditions to Services.


This Privacy Policy is designed to complement the Outscore Terms and Conditions to Services. Both documents should be read together to understand the full scope of our data handling practices and your rights.